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Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care and service to Customers in-flight. Inflight Crewmembers are responsible for both Safety and Service in the aircraft cabin. They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, the Inflight Crewmembers are the key ingredient in mitigating Customer dissatisfaction, and thus serve as a very visible JetBlue Representative in diverse and challenging situations. The Inflight Crewmember is an effective communicator that is comfortable working in an ever-changing environment and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.
This position may be located in any of JetBlue’s bases (JFK, BOS, FLL, MCO, LAX).
Respond safely and effectively to a broad range of in-flight emergencies
Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand
Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
Perform other various duties as outlined in company manuals
Provide assistance to Customers with lifting carry-on bags into overhead bins
Provide assistance to disabled Customers and/or unaccompanied minors
Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales
Promote and upsell buy-onboard products to meet company ancillary revenue goals
Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities
Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
At least twenty (20) years old
Two (2) years customer service in a face-to-face environment including proactively resolving Customer issues regularly
Successfully complete a customer service assessment
Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role)
Successfully complete a Spanish language fluency assessment for Bilingual role only
Proven ability to remain calm in stressful situations
Vision corrected to 20/20
Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
Must have the ability to walk comfortably down the aircraft aisle while facing forward and backward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification
Able to reach six feet three inches (6’3) without shoes
Able to be scheduled away from home for up to five (5) nights and six (6) consecutive days; irregular operations occasionally cause extended work days or duty periods
Ability to push and pull moveable carts weighing in excess of 250 pounds
Knowledge of basic computer and electronic tablet devices
Able to read and comprehend guidance as found in required manuals
Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards
Able to work as a team to deliver the JetBlue Experience
Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting
Upon notification, be able to report to assigned base location within: 2 hours (BOS,JFK,FLL,MCO) OR 2 hours and 45 minutes (LAX)
Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit, without restrictions, to all JetBlue destinations. All passport holders should have a minimum of 12 months validity remaining at the time of application.
Travel documents must remain valid throughout all phases of training and employment
Pass a ten (10) year background check, and pre-employment drug test
Legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
One (1) year customer facing sales experience
Able to function effectively with limited hands-on supervisory guidance
Possess a strong passion for quality customer service
Prior emergency management experience such as medical training, law enforcement, or military background
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance.
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Computer/Electronic Tablet, point of sale device, and other office equipment
Aircraft emergency equipment (including firefighting and evacuation)
Aircraft medical equipment
Aircraft interphone system
Hazardous materials kit
Galley equipment including drink trays, snack baskets, and carts
Non-traditional work hours, shifts cover flight schedule which operates twenty four (24) hours a day, seven (7) days a week.
Must be available to work any schedule.
Scheduled to be away from home for up to six (6) consecutive days
Mandatory extended work days may be required during irregular operations
Ability to stand for extended periods at a time
Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
Ability to push and pull heavy objects, such as galley equipment, in excess of 250 pounds
Cabin Crew Jobs in Henderson Information
- Designation: Various Posts Open for apply.
- Location: Across the World.
- Qualification Required: – Various degree’s for various posts.
- Experience: – Fresher or Experienced can apply.
- Salary: It’s Depends on your job designation.
- Language: Verbal & Written communication in English and Local language will be an added advantage.
- Who can Apply: Fresher or Experienced both can apply.
- What Skills Required for getting a job: Positive attitude, Being calm and cheerful when things go wrong,
Communication, You can listen and say information clearly when you speak or write, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making).
- How To Apply: Application Process is simple. Apply directly online using submit resume button and will get back to you after review your profile.
- how is life at Company: Very energetic.
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What are the pros and cons of working in a Company?
As you asked a general question, I’ll give a general answer. But please be aware that there are many specifics here that influence the real life attractiveness of any one job.
So, generally speaking –
- Competitive salary
- Attractive benefits and perks
- Structured organization and clear career path
- Potential to learn from the corporation’s experience and best practices
- The corporation is so big, your contribution seems insignificant, leading to lack of fulfilment. The systems are established, leaving little room for fresh ideas to do things.
- Any employee is dispensable, you are just another speck of dust
- Many managers try to climb the ladder instead of doing what’s best for the organization, leading to employees’ frustration
- Many smaller companies shy away from hiring ex – employees of big corporations, fearing they cannot match the pay