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Area of Interest: Call Center, Inside Sales, Sales Position Type: Full Time CRT110<\/p>\n
At A Glance:<\/p>\n
Full-time, entry and mid-level sales and support role emphasizing customer relationship-building and product knowledge in the communications and entertainment technology space. Advancement potential and additional commission bonuses<\/p>\n
Retention Call Center Sales Representative: A persuasive communicator and good listener with a competitive, goal-oriented nature ready to learn a variety of programs and platforms, comfortable in a busy office environment<\/p>\n
Benefits include paid training and time off, comprehensive health packages, free Spectrum services, tuition reimbursement and more<\/p>\n
What is the Inside Sales Representative \u2013 Retention role?<\/p>\n
As a Retention Representative, you\u2019ll learn the art of active listening and apply your problem-solving skills to deescalate customer concerns. Use your way with words to engage your callers, reinforcing the range and power of Spectrum\u2019s unique products and their value to generate sales. Provide exceptional service by promoting our campaigns and saving plans to customers all over the country from one of our comfortable modern call centers. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you are all about appealing to customers with data and tact. You will even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.<\/p>\n
It\u2019s All About Learning And Growing<\/p>\n
This may be a new road for you, but the journey is all mapped out. With lots of dedicated peer and mentor support, our fully paid training programs shape our Representatives into quick-thinking authorities. We\u2019ll bring you up to speed on Spectrum\u2019s product suite \u2013 and our competitors\u2019 products \u2013 in about a month, including telephone, data, wireless, and video. As products are updated, so are you, so you can pass that knowledge on to your customers.<\/p>\n
With a deliberate path to success<\/p>\n
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go!<\/p>\n
The Benefits Are Clear<\/p>\n
In addition to the core benefits \u2014 industry-leading retirement savings plans, comprehensive health care, paid training and time off \u2014 we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.<\/p>\n
What\u2019s required to get started?<\/p>\n
The minimum requirements for Retention Call Center Sales Representatives are:<\/p>\n
Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
\nAbility to empathize with the customer
\nProblem solver with effective persuasion skills
\nAbility to effectively trouble-shoot technical problems
\nAbility to work independently; highly motivated and detail-oriented
\nAbility to show judgment and initiative
\nAbility to communicate in a clear, professional manner
\nStrong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
\nAbility to overcome objections
\nAbility to demonstrate a record of success in your sales career to date
\nKnowledge of Business Telecom complexities
\nEducation<\/p>\n
High school diploma or equivalent<\/p>\n
Related Work Experience \u2013 2 years<\/p>\n
Customer Service \/ Telephone sales experience<\/p>\n
CSG Billing Software Experience Preferred<\/p>\n
Strong sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred<\/p>\n
Our Commitment During COVID-19<\/p>\n
Your health and safety is important to us, as such we\u2019re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.<\/p>\n
Get to Know Us<\/p>\n
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you\u2019re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.<\/p>\n
Who You Are Matters Here<\/p>\n
We\u2019re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture .<\/p>\n
Our Commitment During COVID-19 Your health and safety is important to us, as such we\u2019re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.<\/p>\n
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you\u2019re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.<\/p>\n
Who You Are Matters Here We\u2019re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.<\/p>\n
\u2014Watch Till End for more Information\u2014<\/strong><\/p>\n