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Area of Interest: Call Center, Inside Sales, Sales Position Type: Full Time CRT110
At A Glance:
Full-time, entry and mid-level sales and support role emphasizing customer relationship-building and product knowledge in the communications and entertainment technology space. Advancement potential and additional commission bonuses
Retention Call Center Sales Representative: A persuasive communicator and good listener with a competitive, goal-oriented nature ready to learn a variety of programs and platforms, comfortable in a busy office environment
Benefits include paid training and time off, comprehensive health packages, free Spectrum services, tuition reimbursement and more
What is the Inside Sales Representative – Retention role?
As a Retention Representative, you’ll learn the art of active listening and apply your problem-solving skills to deescalate customer concerns. Use your way with words to engage your callers, reinforcing the range and power of Spectrum’s unique products and their value to generate sales. Provide exceptional service by promoting our campaigns and saving plans to customers all over the country from one of our comfortable modern call centers. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you are all about appealing to customers with data and tact. You will even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.
It’s All About Learning And Growing
This may be a new road for you, but the journey is all mapped out. With lots of dedicated peer and mentor support, our fully paid training programs shape our Representatives into quick-thinking authorities. We’ll bring you up to speed on Spectrum’s product suite – and our competitors’ products – in about a month, including telephone, data, wireless, and video. As products are updated, so are you, so you can pass that knowledge on to your customers.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go!
The Benefits Are Clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
What’s required to get started?
The minimum requirements for Retention Call Center Sales Representatives are:
Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
Ability to empathize with the customer
Problem solver with effective persuasion skills
Ability to effectively trouble-shoot technical problems
Ability to work independently; highly motivated and detail-oriented
Ability to show judgment and initiative
Ability to communicate in a clear, professional manner
Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to overcome objections
Ability to demonstrate a record of success in your sales career to date
Knowledge of Business Telecom complexities
High school diploma or equivalent
Related Work Experience – 2 years
Customer Service / Telephone sales experience
CSG Billing Software Experience Preferred
Strong sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred
Our Commitment During COVID-19
Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture .
Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
Call Center Sales Jobs in Cleveland Information
- Designation: Various Posts Open for apply.
- Location: Across the World.
- Qualification Required: – Various degree’s for various posts.
- Experience: – Fresher or Experienced can apply.
- Salary: It’s Depends on your job designation.
- Language: Verbal & Written communication in English and Local language will be an added advantage.
- Who can Apply: Fresher or Experienced both can apply.
- What Skills Required for getting a job: Positive attitude, Being calm and cheerful when things go wrong,
Communication, You can listen and say information clearly when you speak or write, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making).
- How To Apply: Application Process is simple. Apply directly online using submit resume button and will get back to you after review your profile.
- how is life at Company: Very energetic.
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More Jobs Find Here https://jobs.spectrum.com/
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What are the pros and cons of working in a Company?
As you asked a general question, I’ll give a general answer. But please be aware that there are many specifics here that influence the real life attractiveness of any one job.
So, generally speaking –
- Competitive salary
- Attractive benefits and perks
- Structured organization and clear career path
- Potential to learn from the corporation’s experience and best practices
- The corporation is so big, your contribution seems insignificant, leading to lack of fulfilment. The systems are established, leaving little room for fresh ideas to do things.
- Any employee is dispensable, you are just another speck of dust
- Many managers try to climb the ladder instead of doing what’s best for the organization, leading to employees’ frustration
- Many smaller companies shy away from hiring ex – employees of big corporations, fearing they cannot match the pay